Shipping policy
Last Updated: October 5, 2026
At Ice Cold, we work to process and ship refrigerant orders quickly and reliably. We ship HVAC refrigerant throughout the 48 contiguous United States and offer free shipping on all orders.
Shipping Coverage
Ice Cold currently ships to addresses within the 48 contiguous United States.
At this time, our standard shipping coverage does not include Alaska, Hawaii, U.S. territories, or international destinations.
Free Shipping
Free standard shipping is included on all orders shipped within our standard service area in the 48 contiguous United States.
Order Processing
Orders placed by 3:00 PM Eastern Time (ET) on a business day are generally processed and shipped the same business day.
Orders placed after 3:00 PM ET, on weekends, or on holidays will generally be processed on the next business day.
Same-day shipping refers to when an order is processed and transferred for shipment. It does not mean the order will be delivered on the same day.
Estimated Delivery Times
Most orders are delivered within 1–3 business days after shipment.
Deliveries to extended, rural, or more remote areas may take approximately 3–5 business days, depending on the destination and carrier routing.
Delivery times are estimates and may be affected by circumstances outside of our control, including carrier delays, severe weather, holidays, transportation disruptions, or other unforeseen events.
Refrigerant & Hazmat Shipping
Refrigerant is subject to transportation requirements applicable to regulated materials.
All refrigerant orders are shipped using approved ground transportation in accordance with applicable U.S. Department of Transportation (DOT) hazardous materials requirements.
Because of these transportation requirements, certain expedited or air shipping methods may not be available for refrigerant products.
Tracking Your Order
Once your order has shipped, tracking information will be provided using the contact information associated with your order.
Tracking information can be used to monitor your shipment from dispatch through delivery.
Please allow time for the carrier's tracking system to update after your shipment has been processed.
Bulk & Pallet Orders
Ice Cold can accommodate both individual refrigerant orders and larger bulk or pallet orders for HVAC professionals and other customers.
Shipping and delivery arrangements for larger orders may vary depending on order size, destination, carrier requirements, and freight availability.
If different shipping arrangements apply to your order, additional information may be provided during or after order processing.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please review your shipping address carefully before submitting your order. If you notice an error after placing an order, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered the shipping process.
Ice Cold is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.
Delivery Issues
If your tracking information indicates that your package has been delivered but you cannot locate it, or if your shipment appears to be delayed or damaged in transit, please contact us so we can assist you with the next steps.
Carrier investigations, claims, or other procedures may be required depending on the circumstances.
Shipping Delays
While we make every effort to process orders quickly, delivery dates and transit times are not guaranteed unless expressly stated otherwise.
Delays may occur due to carrier operations, weather, holidays, hazardous-material transportation requirements, incorrect addresses, or other circumstances beyond our reasonable control.
Contact Us
If you have questions about an order, shipment, or this Shipping Policy, please contact Ice Cold through the contact information provided on our website.
Ice Cold
icecold.us